Service Level Agreements

Roan System is in the business of providing strategically managed Printer Services that optimize usage, minimize cost and provide reports for analysis and ongoing cost containment. We understand that printer down time means your business suffers. Our technical staff has your best interest in mind and will do everything possible to limit down time by offering customized SLA agreements to suit your individual needs.

Roan Systems offers a complete solution for your printer needs:

• Laser Printers
• Thermal / Label Printers
• Dot Matrix Printers
• Line Printers
• Ink Jet Printers
• Receipt / P.O.S Printers

Experienced, trained and certified technicians offering:

• On-site Service
• 4 Hour Response Time
• Carry In Service
• Maintenance Contracts

Full Maintenance Plans

Roan Systems offer full maintenance on all printer makes and models , within full maintenance the following are all inclusive of your annual, quarterly or monthly fee:

• On-site Support
• 4 Hour Response Time
• Tri Annual services
• All Parts
• All Labour
• All call out and travel fees

Service Only Maintenance Plans

Roan Systems offer service only maintenance plans on all printer makes and models , within Service only the following are all inclusive of your annual , quarterly or monthly fee:

• On-site Service
• Bi-Annual Services
• All Labour
• All call out and travel fees

"Our Team demands your 100% satisfaction and is committed to providing excellent customer service, continuous improvement and ensuring lowest possible down time.”

- Roan Systems Technical Team