Roan Active Care Packages are written in plain english & have no hidden surprises...
Roan Active Care Nickel
Roan Systems is the leader in Printer & Mobility Service Solutions Nationwide
Wherever you are in your companies journey, Roan Active Care brings comprehensive, industry-focused and business-aligned service solutions to help accelerate the achievement of desired business outcomes. We ensure you stay on track to reach new levels of productivity and efficiency to drive a competitive advantage for your business.
Roan Active Care Copper
Run your company with full confidence when signing up for our Roan Active Care Copper Package where you receive Preventative Maintenance that fits your companies needs. From 1 to 12 appointments can be scheduled so you can be sure that you will never be left with broken or dirty equipment.
Roan Active Care Bronze
When all you need is the assistance of a Qualified Professional Technician then this Package is for you. Includes Call out Fees, Labour and Travel. Available nationwide with an 8 hour response time there is no competitor that can complete with this great solution.
Roan Active Care Silver
You only require a company that can assist you in procuring the correct part for your printing & mobility fleet when needed. Full Helpdesk support with qualified service representatives to assure your order gets handled quickly and efficiently.
Roan Active Care Gold
For the ultimate peace of mind, our Gold Package is always an excellent choice when it comes to ultimate cover. We cover manufacturing defects and normal wear & tear. With a 7 day turnaround time on repairs inhouse.
Roan Active Care Titanium
When there is no time for downtime our Titanium Package gives you the luxury of onsite warranty repairs. We will come to you and either fix or collect your equipment with a 2 working day turnaround on repairs.
Roan Active Care Tungsten
Our Tungsten Package is a complete solution for larger companies that need realtime support.
This package includes all call out, labour, travel & spares. With a 4 hour response time onsite from ticket logged. Includes 3 preventative maintenance services per annum (client can select months)
Roan Active Care Platinum
Our Platinum Package includes all the amazing benefits of the Tungsten Package with some extra features like; 24 hour support and our revolutionary Roan Active Care Device Management System