Roan Systems is the leader in Printer & Mobility Service Solutions Nationwide
Wherever you are in your companies journey, Roan Active Care brings comprehensive, industry-focused and business-aligned service solutions to help accelerate the achievement of desired business outcomes. We ensure you stay on track to reach new levels of productivity and efficiency to drive a competitive advantage for your business.
Experienced Technicians Reduce Downtime
Technician Located
Nationwide
No Time Related Additional Costs
Certified Professional Technicians
Roan Active Care Agreements are written in plain English & have no hidden surprises
What are the benefits of using a Roan Active Care Plan?
Choosing The Right Service Product For Your Company...
See Our Different Options
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1 to 12 Preventative maintenance services
(the client can decide how many)
National and international servicing
Evaluation & feedback on fleet
Strip down and cleaning of all units
Call out, labour and travel included
Certified technicians
8-hour response time
Guaranteed repairs
Reduced downtime
Comprehensive parts cover
Next business day delivery
Helpdesk support
Technical training and assistance
Report on fleet quarterly
Cover on manufacturing defects
7-day turnaround on repairs (Inhouse)
Cover on normal wear and tear
Break-fix
Helpdesk support
Onsite collection and return
2 working days turnaround on the repair
Service Reporting
Minimal downtime
General software/firmware updates
All call out, labour, travel and spares included
Includes three PM services, client can select months
4hr response time onsite from ticket
Certified Technicians
24/7 onsite or standby support
Weekly or monthly reporting in Sla meeting
4 PM services or weekly with onsite resource
SOTI on all mobility devices
